Return and Exchange Policy - Splash Sports Water Sports Retailer
At Splash Sports, we are committed to ensuring your satisfaction with every purchase of water sports products from our online store. We understand that sometimes you may need to return or exchange an item. To make this process as smooth as possible, please read and understand our return and exchange policy below.
Returns and Exchanges Eligibility:
Items in Original Condition:
- To be eligible for a return or exchange, the item(s) must be in their original, unused condition, and all tags, labels, and packaging must be intact.
Time Limit:
- You may request a return or exchange within 30 days from the date of purchase. After this period, we may not be able to process your return or exchange request.
How to Initiate a Return or Exchange:
Contact Us:
- To initiate a return or exchange, please contact our customer support team at ck@thesplashsports.com or 262-844-8796. Provide your order number, the reason for the return or exchange, and details about the item(s) you wish to return or exchange.
Return Authorization:
- Once your request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item(s).
Pack and Ship:
- Carefully pack the item(s) in their original packaging, include a copy of the original packing slip or invoice, and clearly mark the RA number on the package. You are responsible for the return shipping costs.
Return and Exchange Conditions:
Refunds:
- Refunds will be issued to the original payment method used for the purchase. Please allow [X] business days for the refund to be processed after we receive the returned item(s).
Exchanges:
- If you wish to exchange an item for a different size or color, please specify your preferred replacement during the return authorization process. We will ship the replacement item(s) as soon as the original item(s) are received and inspected.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, including return shipping costs.
Non-Returnable Items:
- Certain items, such as used or worn items, final sale items, and gift cards, are non-returnable and non-refundable unless they are damaged or defective upon arrival.
Additional Information:
Return Shipping:
- You are responsible for return shipping costs, except in cases of damaged or defective items.
Tracking:
- We recommend using a trackable shipping method to ensure that your return or exchange is received by us. We are not responsible for lost or undelivered packages.
Restocking Fee:
- A restocking fee may be applied for returns of non-defective items. The fee will be deducted from your refund.
International Returns:
- International customers are responsible for all return shipping fees, duties, and taxes.
Contact Us:
- If you have any questions or need further assistance regarding our return and exchange policy, please don't hesitate to contact our customer support team at ck@thesplashsports.com or 262-844-8796.
Thank you for choosing Splash Sports for your water sports equipment needs. We appreciate your business and look forward to assisting you with your returns and exchanges.
